Privacy Policy

Last updated: May 15, 2024

This Privacy Policy describes how Solar Mandala Lights ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from https://solarmandalalights.com (the "Site") or otherwise interact with us. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your payments, such as credit card numbers, debit card numbers, or other payment account information. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and transaction details.
• Account Information: If you create an account with us, your username and password.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and other interaction data.
• Location Information: General geographical location derived from your IP address.

2. How We Collect Your Data

We collect personal data through various methods:

• Direct Interactions: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact us directly via email or phone.
• Automated Technologies: As you navigate through the Site, we automatically collect Device and Usage Information using technologies such as cookies, web beacons, and similar tracking technologies.
• Third-Party Services: We may receive information about you from third-party services, such as payment processors, shipping carriers, and advertising partners, to facilitate our services or for marketing purposes.

3. Purpose of Data Collection

We use your personal data for the following purposes:

• Order Fulfillment: To process your orders, fulfill purchases, ship products, and manage returns and exchanges.
• Customer Service: To provide customer support, respond to your inquiries, and manage your account.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about new products or services that may be of interest to you, where you have consented to receive such communications.
• Analytics and Improvement: To analyze how our Site is used, understand customer preferences, improve our products and services, and enhance the user experience.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Advertising: To deliver targeted advertisements to you on our Site and third-party platforms based on your interests and browsing behavior.

4. Third-Party Services and Data Sharing

We share your personal data with third-party service providers to help us operate our business and provide our services. These third parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your payments.
• Shipping Carriers: Such as USPS, UPS, FedEx, or other logistics providers, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our Site and improve our services.
• Advertising Platforms: Such as Google Ads, Meta (Facebook/Instagram), TikTok, and Snapchat, to deliver targeted advertising and measure the effectiveness of our campaigns. These platforms may use tracking pixels or similar technologies on our Site.
• Customer Support Tools: To manage customer inquiries and communications.
• Cloud Hosting Providers: To store our website data and customer information securely.

We may also disclose your personal data if required by law, to protect our rights or property, or in connection with a merger, acquisition, or sale of assets.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes. Cookies are small text files placed on your device when you visit a website.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our Site (e.g., pages visited, loading errors) to help us improve its performance.
• Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used by us and our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain order information for a period of 7 years for tax and accounting purposes. Marketing consent data is retained until you withdraw your consent. Device and usage data collected via analytics may be retained for a shorter period, typically 26 months for Google Analytics, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
• California Residents (CCPA): You have the right to know what personal information is collected, used, shared, or sold; the right to opt-out of the sale of your personal information; and the right to non-discrimination for exercising your CCPA rights. Solar Mandala Lights does not sell personal information.

To exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

9. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@solarmandalalights.com

Website: https://solarmandalalights.com