Refund Policy
Last updated: May 15, 2024
At Solar Mandala Lights, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Solar Mandala Light, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Eligibility for Return
- Item must be unused and in its original, resalable condition.
- Item must be in its original packaging with all accessories, manuals, and components included.
- Return must be initiated within 30 days of the delivery date.
- A valid proof of purchase (order number, receipt) is required.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@solarmandalalights.com with your order number and a brief explanation of why you wish to return the item.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package Your Item: Securely package the item in its original packaging, including all original contents. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Ship the item to the address provided with your RMA instructions.
4. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
6. Non-Returnable Items
The following items are generally non-returnable:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Gift cards.
- Clearance or final sale items (unless defective).
7. Damaged or Defective Items
If you receive a damaged or defective Solar Mandala Light, please contact us immediately at support@solarmandalalights.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will arrange for a free replacement or issue a full refund, including original shipping costs, at no additional cost to you. You may not be required to return the damaged item.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarmandalalights.com to initiate the process.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solarmandalalights.com.
10. Contact Us
For any questions regarding our Refund Policy, please contact us at:
Email: support@solarmandalalights.com
Website: https://solarmandalalights.com