Shipping Policy
Last updated: May 15, 2024
Thank you for shopping with Solar Mandala Lights! We are committed to delivering your unique solar wall lights efficiently and securely. Please review our shipping policy below.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping (United States)
- Carriers: We primarily use USPS and UPS for domestic shipments.
- Estimated Delivery Time: Once shipped, domestic orders typically arrive within 5-10 business days.
4. International Shipping
- Carriers: We use various international carriers depending on the destination.
- Estimated Delivery Time: International orders typically arrive within 10-25 business days after shipment. Please note that delivery times can vary significantly due to customs processing and local postal services.
- Customs, Duties, and Taxes: Solar Mandala Lights is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for potential charges before placing an order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can use this tracking number to monitor the status of your shipment directly on the carrier's website.
6. Shipping Delays
While we strive to deliver your order within the estimated timeframes, Solar Mandala Lights is not responsible for delays caused by shipping carriers, unforeseen weather conditions, customs processing, or other events beyond our control. We appreciate your patience and understanding in such situations.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders can only be shipped via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at support@solarmandalalights.com within 7 days of the expected delivery date for lost packages, or within 3 days of delivery for damaged packages. Please provide your order number and, for damaged items, include clear photos of the damage to the product and packaging. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable replacement/refund.
9. Shipping Restrictions
We do not ship to countries or regions that are subject to U.S. sanctions or trade restrictions, or where our shipping partners are unable to deliver reliably.
10. Contact Us
If you have any questions about your order's shipping status or our shipping policy, please contact us at:
Email: support@solarmandalalights.com
Website: https://solarmandalalights.com